Lowe's Home Improvement

I went into my Lowe’s today and a gentleman named Paulie helped me out the minute I walked into the place. I was there to get my propane tanks filled as my husband and I do a lot. He had to ask a women named Jennifer to come out side to unlock the cabinet. They both were so helpful and understanding that one of the tanks I was returning was still full and did not work. So, they thought it was only fare that I should get back my cost for one of them. They are both in the right line of work dealing on a daily bases with the public. That can be such a tuff job in its self. They really should be rewarded for their actions of being helpful, courteous and understanding peoples needs . On another note: The customer service desk the people working there are very argumentative and sometimes mean not just with customers but other employees. I get it public can sometimes be awful but, not everyone. I love my Lowe’s over the other store. lol

If I could give no stars I would. I was having an issue with a return and asked for the store manager the other day. Bettiann showed up and did not identify herself so I assumed she was the store manager. I later found out she was the assistent mgr. The store mgr was not there. She handled the issue ok by offering me a store credit which I was willing to accept. She asked for my drivers license which I promptly handed over. I then asked why she needed it. She gave no meaningful answer. I mentioned that I don't like to give out my personal info (Lic.#) . She handed my license back to me and refused to do the store credit even though I was willing, licence and all. She had decided to turn a typical customer experience into a bad customer experience for no reason. I had driven 20 minutes to this store just for the return of this $25 item. Makes me wonder what made her change her mind. Personal??? Lowe's lost me as a costomer for ever. I tried to call the store to speak to the store manager, a couple of days later and after being stuck on hold for 10 minutes I hung up. Update: I spoke with Lowe's corporate and filed a complaint. I was told that my complaint, and contact info, would be sent to the store manager that same day. I was told that the store manager was NOT obligated to reach out to me. This is how much Lowe's cares about their customers' bad store experiences. It's been several days and I have not heard from the store manager and don't think I will. As I mentioned above, Lowe's has lost my business for life.

I got charged 20% restocking fee for flooring that I returned. When you buy the product online Lowe's should let you know BEFORE you buy. The only reason I bought it was because there were no samples, so I had to buy the whole case to be able to see it. I'm a Homedepot Pro, rest assured that Homedepot have never done something like this to me. Bye bye Lowe's

I’ll let you all in on a secret: no builder decides to make their full-time career at Lowe’s (or Home Depot et al.,). The people are here for a paycheck. There’s nothing wrong with working for a paycheck but I think people expect workers to know every single thing and be able to answer every single question that they may have about their home improvement project That brought them to Lowe’s in the first place. There is a book called everything sold in hardware stores, and even with a 12 edition, it’s still doesn’t have a quarter of the things in the hardware store. So don’t expect some Lowe’s worker to know every single part in the store, or to be at Oracle for your home improvement project. I do agree that most people are not going to be that helpful at the store. So here is a tip: act very confused and scratch your head with one hand while banging the shelf with another. Most people will ignore you but one worker will probably try and help you. That person will try their best to resolve all your questions. If you flag down somebody they are probably on their way to do something else and don’t care about your problem. I agree with the earlier comments about the cashiers at this place. I don’t know why they are so rude. One issue I have with Lowe’s in general is that they don’t consistently stock their products. This store and no crushed bluestone whole the Hamden Store does. Some stores stock fireplace equipment, some stores don’t. It would be easier if the stores had consistent materials so you didn’t have to guess. This was dictated from my phone sorry about any grammar mistakes.

Purchased an appliance sadly, could not do online as it was only a in-store, Sale Although no one could articulate why Order process took forever no electronic receipt Delivery day between 9 and 1 1255 still no one called store customer service no interest in assisting END RESULT THEY COULD NOT FIND THE APPLIANCE WE ORDERED ON DELIVERY DAY NEVER NOTIFIED WHOLE DAY WASTED WAITING AND ON THE PHONE CUSTOMER SERVICE HORRIBLE response to this ad from lowes was to """"call""" them called 3x poor resolution did not credit correct amount on original request why would i call them again? last time i called 30 min to 1 hour wait